FAQ'S

1. How can I place an order?

You can place an order directly through our website by selecting your desired items, adding them to your cart, and completing the checkout process.

2. What payment methods do you accept?

We accept major credit and debit cards, PayPal, and Apple Pay. All payments are processed securely.

3. Do you ship internationally?

Yes! We ship across the UK and internationally. Shipping costs and delivery times vary depending on your location.

4. How long will it take for my order to arrive?

• UK: 1–3business days

• Europe: 5–10 business days

• Rest of the world: 10–15 business days
  Please note that delivery times may vary during peak seasons.

5. Can I track my order?

Yes! Once your order has been shipped, you will receive a tracking number via email so you can follow your parcel every step of the way.

6. What is your return and exchange policy?

We accept returns and exchanges within 30 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns & Exchanges page for full details.

7. How do I return an item?

To return an item, please contact us at info@ivymaelondon.com with your order number. We will provide you with instructions and a return address.

8. Can I change or cancel my order?

Orders can only be modified or cancelled within 1 hour of being placed. After that, the order will be processed and shipped. Please contact us as soon as possible if you need assistance.

9. How do I know what size to order?

We provide a detailed size guide on each product page to help you choose the perfect fit. If you are unsure, contact us at info@ivymaelondon.com for personalized advice.

10. Do you offer gift cards?

No! Ivy Mae London does not offer gift cards.

11. How can I contact customer service?

You can reach our friendly customer support team via:
✉️ Email: info@ivymaelondon.com
📍 Location: London, United Kingdom

12. Are your products ethically made?

At Ivy Mae London, we are committed to quality and ethical practices. We carefully select our materials and suppliers to ensure sustainable and responsible production wherever possible.